Chatbot Specialist - Customer Service (Open to Fresh Graduates)

Join Shopee as a Chatbot Specialist and play a pivotal role in revolutionizing customer service through AI-driven solutions. This is an exciting opportunity for fresh graduates to develop and manage end-to-end chatbot models and tools, ensuring seamless customer interactions across our platforms in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. As a Chatbot Specialist, you will be part of a dynamic team that leverages cutting-edge technology to enhance customer satisfaction and operational efficiency.

Shopee, a leading e-commerce platform in Southeast Asia, is on a mission to make commerce better for everyone. With a strong presence in Indonesia, Shopee is committed to delivering innovative solutions that meet the evolving needs of our customers. In this role, you will have the chance to work with the latest AI tools and software, such as Dialogflow, Rasa, and TensorFlow, to create intelligent chatbots that can handle a wide range of customer queries and issues.

📋 Tanggung Jawab Pekerjaan

• Develop and implement end-to-end chatbot models using AI and machine learning technologies.
• Design and optimize chatbot interactions to ensure they meet customer needs and improve service quality.
• Collaborate with cross-functional teams to integrate chatbot solutions into existing customer service platforms.
• Monitor and analyze chatbot performance, identifying areas for improvement and implementing necessary enhancements.
• Stay updated with the latest advancements in AI and chatbot technology, and apply this knowledge to enhance our chatbot solutions.
• Provide training and support to customer service teams on the use and benefits of chatbot technology.
• Conduct user testing and gather feedback to continuously improve the chatbot experience.
• Work closely with data analysts to ensure that chatbot data is accurately collected and utilized for decision-making.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong understanding of AI, machine learning, and natural language processing (NLP).
• Experience with chatbot development tools such as Dialogflow, Rasa, or Microsoft Bot Framework.
• Knowledge of programming languages such as Python, Java, or JavaScript.
• Familiarity with cloud platforms like AWS or Google Cloud.
• Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Strong communication and collaboration skills, with the ability to work effectively in a team.
• Willingness to learn and adapt to new technologies and methodologies.

🛠️ Keahlian

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