Customer Experience Staff (Full-Time) - Kebayoran Lama, Jakarta

Join Private Advertiser as a Customer Experience Staff in Kebayoran Lama, Jakarta and become the frontline hero for our customers! In this dynamic role, you’ll be the voice of our brand, ensuring every customer interaction is seamless, positive, and memorable. As part of our dedicated team, you’ll handle customer inquiries, complaints, and feedback with professionalism and empathy, turning challenges into opportunities for growth. This is your chance to make a tangible impact on customer satisfaction and loyalty.

At Private Advertiser, we pride ourselves on fostering a collaborative and innovative environment. Our team thrives on creativity and problem-solving, and we’re committed to your professional development. With a focus on continuous learning, you’ll have the chance to grow your skills and advance your career in a supportive setting.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback through various channels, including phone, email, and live chat.
• Resolve customer issues promptly and professionally, ensuring their satisfaction and loyalty.
• Document and track customer interactions to maintain a comprehensive record of service quality.
• Collaborate with the sales and marketing teams to address customer needs and enhance their experience.
• Provide exceptional customer service by going above and beyond to meet and exceed customer expectations.
• Participate in team meetings and training sessions to continuously improve service standards.
• Analyze customer feedback to identify trends and areas for improvement in our service offerings.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Strong communication skills, both written and verbal, with the ability to handle difficult conversations calmly and professionally.
• Excellent problem-solving skills and the ability to work under pressure.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent. A bachelor’s degree in Business Administration, Marketing, or a related field is a plus.
• Fluency in Indonesian and English is a must.

🛠️ Keahlian

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