Customer Service Frontliner - Medical Products

Join Sam Medical as a Customer Service Frontliner and become the face of our mission to deliver exceptional healthcare solutions in Bali. In this dynamic role, you will serve as the first point of contact for customers, providing expert guidance on our medical products and services. As a trusted advisor, you will ensure customer satisfaction by resolving inquiries, handling complaints, and offering tailored solutions to meet their healthcare needs.

At Sam Medical, we are committed to innovation and excellence in healthcare. Our team is dedicated to providing top-notch customer service, and we believe that your passion for healthcare and customer service will make you a valuable asset to our organization. Located in the vibrant city of Badung, Bali, you will be part of a growing team that is shaping the future of healthcare in the region.

In this role, you will use our customer relationship management (CRM) system to track customer interactions, and our inventory management software to check product availability. You will also leverage our knowledge base and training modules to provide accurate and consistent information to our customers. This is an opportunity to grow your career in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy, ensuring timely resolution.
• Provide expert guidance on medical products and services, using your extensive knowledge to assist customers in making informed decisions.
• Use CRM and inventory management software to track customer interactions and check product availability.
• Leverage our knowledge base and training modules to provide accurate and consistent information to customers.
• Collaborate with the sales and technical support teams to ensure seamless customer service.
• Maintain a high level of customer satisfaction by delivering exceptional service and building long-term relationships.
• Stay updated with the latest trends and developments in the medical industry to provide valuable insights to customers.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the medical or healthcare industry.
• Proven ability to handle customer inquiries and complaints with professionalism and empathy.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong knowledge of medical products and services, with the ability to provide expert guidance.
• Familiarity with CRM and inventory management software is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in Bahasa Indonesia, with the ability to communicate effectively in both written and spoken English.
• Enthusiasm for healthcare and a commitment to delivering exceptional customer service.

🛠️ Keahlian

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